Multichain Explorer: No information available about transaction (code -710)

Mon, 27 Mar 2017 19:27:19 +0000

Thanks for reading. As per title this is related to running the Multichain Explorer.

I use VirtualBox on windows 7 followed setup instructions and it works fine.
Problem is when I repeat the same steps and setups on Ubuntu (Trusty64) using the VMs, it fails to run the below command normally. The Chains I created runs fine.
all prerequisites have been installed
checked rpcport value and it matches

I run this:

$python -m Mce.abe --config testchain1.conf --commit-bytes 100000 --no-serve

I get this:

Failed to catch up {'blkfile_offset': 0, 'blkfile_number': 1, 'chain_id': 1, 'loader': u'default', 'conf': None, 'dirname': u'/home/atom/.multichain/testchain1', 'id': 4}
Traceback (most recent call last):
File "Mce/DataStore.py", line 2892, in catch_up
    if not store.catch_up_rpc(dircfg):
File "Mce/DataStore.py", line 3117, in catch_up_rpc
    tx = get_tx(rpc_tx_hash)
File "Mce/DataStore.py", line 2974, in get_tx
    rpc_tx_hex = rpc("getrawtransaction", rpc_tx_hash)
File "Mce/DataStore.py", line 2949, in rpc
    ret = util.jsonrpc(chain_name, url, func, *params)
File "Mce/util.py", line 246, in jsonrpc
    raise JsonrpcException(resp['error'], method, params)
JsonrpcException: getrawtransaction: No information available about transaction (code -710)

The Multichain page itself shows:

A server error occurred.  Please contact the administrator.


Please kindly advise as to the cause and resolution. Thank you so much for your time!!

Please find my relevant files here:
https://drive.google.com/file/d/0Bwa5464d-RbcZm9qMkVYWjhMa0U/view?usp=sharing

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Multichain Explorer: No information available about transaction (code -710)